But it gets better!
I walked in this morning and my ITG ticket was rejected by the duty manager at 10:00 PM. It was rejected because there is a new process whereby all tickets need to be accompanied by a screen shot of the business user’s acceptance. So like, I have this production problem with some data that the user doesn’t know anything about and I need an acceptance email saying, yeah please go ahead and make an update to some production data that they don’t really know about. Oy!
But it gets better. The duty manager decides that contractors shouldn’t even create ITG tickets, they should originate from the users. So, now I have to call up the users and say, “Hey, can you send an email to the help desk so that they can open a ticket to fix X” where X is some highly confusing technical data that doesn’t make much sense to anyone but a programmer. Then after I write the update scripts and check them in test, I need to get an email later from them where I take a screenshot that says, yeah, go ahead and do that thing that I opened a ticket for earlier. I can hardly wait for the day when one of these requests goes awry and the users get afraid of creating and approving things that are opaque as the day is long.